Free Shipping
Free Shipping offers are limited to standard ground shipping and do not include oversized or LTL shipments unless otherwise noted.
Freight Policy
All YEM Parts, Inc. will prepay freight on all shipments. Freight charges will be added to the customer's invoice. We pass along great savings on freight by utilizing the carriers that we have negotiated volume discounts.
Damaged Shipments & Shortages
The customer is responsible for carefully examining all shipments before signing a bill of lading or delivery sheet. The customer must note all damages and shortages when signing. If the customer detects any damage or shortage in the shipment, this damage or shortage must be recorded on the bill of lading or the delivery sheet and the carrier's driver must sign and acknowledge this record. The customer must retain a copy of the signed bill of lading or delivery sheet and initiate a claim with the carrier at once.
Any damages or shortages of goods delivered after the bill of lading or deliver sheet has been signed (acknowledging to the transportation company that the goods were delivered in good condition) cannot be accepted for a claim at a later date.
The customer must retain any cartons, packages, or related data until an inspection has been made by the carrier. Any claims involving concealed damage or shortage or a wrong part received that are not reported within 30 days of the invoice will not be honored by All YEM Parts.
Shipping Policy
After you place your order and make the payment on our website, we will usually ship it within 3 business days of receiving cleared payment. Once your order is shipped, we will send you an email with the tracking number. Please allow an additional 3-7 days for delivery.
Items that are eligible for free shipping are indicated by the “Free Shipping” label after clicking the “Get Rates” button on the product detail page.
For any inquiries, please contact us via email at [email protected].
Return Policy
All YEM Parts will replace any defective part for a period of 1-year. Please see our complete warranty policy here.
All YEM Parts allow returns of any product in its original condition for up to 30 days from the date of purchase. Returned items over 30 days are subject to a restocking fee.
Return Authorizations
For On-Line Return Authorizations:
- Login with your password: https://www.yemoem.com/customer/account/login
- Select “My Orders” on the left side of the screen.
- Select “View Order” on the order that has the item you wish to return.
- Select “Return” in the upper left of the screen
- Follow the instructions on the screen.
Disclaimer: Please note that alternative parts may cause your product to lose its original effectiveness, be careful when purchasing.
If you have any difficulties, please contact us at +86-19880979026.